Shipping policy

Shipping, Return and Payment:

1. We offer free shipping on cushions, curtains, sheers, blinds, fabrics, tabletop items, bedding, wallpaper and décor (includes all the customised products as well) for allorders above amounting to INR 2,000. 
   
   

2. Shipping charges vary by product. Please check the individual product page for details.
   
   

3. Delivery timelines are subject to variation based on the product type and quantity ordered. In the case of bulk or customised orders, a tentative delivery schedule will be communicated via email or Whatsapp. For bulk order inquiries or other delivery-related queries, please reach out to us at info@highspeakhome.com or call us on +91 94069 33007.
   
   

4. See the “Shipping and Handling” section on each product page for expected delivery times. Our delivery window ranges from a minimum of 05 working days to a maximum of 45 working days, depending on the serviceability of the delivery pin code.
   
   

5. Kindly note that Sundays and public holidays are excluded from the working days for standard deliveries.
   
   

6. Cash-on-delivery (“COD”) is not applicable on any product or service. For further details please contact us at info@highspeakhome.com or call us on +91 94069 33007.

Tracking:

Once your order is shipped, our shipping partners will send you the shipping details via email and text enabling you to track your order.

Non- Availability on delivery:

1. If a delivery attempt is unsuccessful, the order may be returned to us by our delivery partners. 
   
   

2. To ensure timely delivery, please provide a complete and accurate shipping address, including the postal code and a valid mobile number.
   
   

3. In the event of a failed delivery due to incorrect details provided at the time of placing the order, such as an incorrect name, address, or contact number, any additional charges for re-delivery will be borne by the customer.

Sale:

1. Items purchased before or during the Sale are not eligible for exchange, refund, or return, except in cases where an item is delivered in a damaged condition and qualifies under our Return Policy. For more details, please refer to our Return Policy.
   
   

2. No additional discounts or gift vouchers will be applicable during the Sale period. The first-time customer discount code “FIRSTBUY” will also not be applicable during the Sale period.
   
   

3. All Sale offers are valid only while stocks last. High Speak Home reserves the right to cancel any order at its sole discretion. In the event of cancellation, the customer will be notified, and the applicable refund will be processed accordingly.

Return:

1. As a general policy, we do not accept returns or exchanges on products delivered in perfect condition and in accordance with the order placed.
   
   

2. In exceptional cases, where the product has been delivered incorrectly and does not match the item confirmed in the order, or where there is a genuine quality or manufacturing defect, we may offer a replacement, subject to review. Such requests may be raised within 48 hours from the date of delivery of the said product. Alternatively, we may issue store credits, which may be redeemed within three months of the date of purchase.
   
   

3. If you receive a damaged or defective product, please write to us at info@highspeakhome.com along with your order number and photographs of the product within 48 hours of delivery. 
   
   

4. Our team will review the request and arrange for a pickup of the damaged product. Once the product is received at our warehouse, we will process a replacement. If a replacement is not available, we may issue store credit, redeemable across the website and valid for three months.
   
   

5. We lovingly craft each piece with care and intention, and we hope you treasure it as much as we do. Keeping this in mind, fabrics, wallpapers, wall art curtains, sheers, and blinds are not eligible for exchange or return. Similarly, all custom-made and commissioned items — including wallpapers, cushions, curtains, sheers, blinds, wall art, table linens, dining wear, floor covering and bedding —are made exclusively for you, and as such, are not eligible for exchange or return, and no refunds can be provided on custom orders.
   
   

6. Items purchased duringsale period are not eligible for exchange or return.
   
   

7. Orders once confirmed can be cancelled within 24 hours. No order will be cancelled in any situation or condition beyond the mentioned time period.
   
   

8. Please ensure that all products returned for replacement are sent in their original individual packaging.
   
   

9. Please note that due to the hand-printed nature of textiles, slight colour variations may occur. We recommend following the wash and care instructions provided with eachproduct.

E-Gift Card:

1. The E-Gift Card is valid for a period of six months from the date of purchase. The E-gift card will be forfeited after this period.
   
   

2. The E-Gift Card can only be redeemed on our official website and is not redeemable for cash or any other form of credit.
   
   

3. E-Gift Cards are non-transferable and can only be used by the individual who receives the gift card via email.
   
   

4. Partial use of the E-Gift Card is not available. If the total value of your purchase is less than the value of the E-Gift Card, the remaining balance will expire. It is recommended to use the E-gift card on carts with value as the same or more than the value of the E-Gift Card.
   
   

5. E-Gift Cards cannot be exchanged for cash or refunded. Once purchased, it cannot be cancelled.
   
   

6. We are not responsible for any E-Gift Cards that are lost, stolen, or used without permission. Please ensure the email details provided are correct when purchasing.
   
   

7. You can only use one E-Gift Card for a single purchase; they cannot be combined with other discount codes or promotions unless otherwise stated.
   
   

8. The E-Gift Card is issued in INR (₹) and is only redeemable in India.
   
   

9. We reserve the right to cancel any E-Gift Card if we suspect any fraud or misuse of the card.

Payment Mode:

1. We accept all major debit and credit cards, including Mastercard, Visa, and American Express, as well as net banking options across major banks.
   
   

2. We don’t offer Cash on Delivery (“COD”). 
   
   

3. Fabrics, wallpaper and wall Art are not eligible for exchange or return. Custom-made or commissioned items are also not eligible for exchange or return, and no refunds will be provided for custom orders. Items purchased on sale are not eligible for exchange or return.
   
   

4. Orders cannot be cancelled once shipped.

5. We reserve the right to update or modify these terms and conditions at any time without prior notice. We encourage you to review them periodically.